Upsells are optional add-ons customers can select during booking. They increase your average order value without extra sales effort.
How upsells work
After customers select their main service, they see your upsells. Customers check the ones they want, and those amounts are added to their total.
Creating an upsell
- Go to Services in the sidebar
- Click the Upsells tab
- Click Add Upsell
- Fill in the details
- Save
Upsell settings
Name
Keep it short and clear:
- "Extra Chemicals" (good)
- "Premium Enhanced Chemical Treatment Package" (too long)
Description
Explain the value in one sentence. What does the customer get?
Price
Flat rate for the add-on. This amount is added to the service total.
Associated services
Choose which services this upsell appears with. An "extra chemicals" upsell makes sense for cleaning but not equipment repair.
Leave blank to show with all services.
Upsell ideas
For maintenance services
- Extra shock treatment — $25
- Phosphate remover — $15
- Enzyme treatment — $20
- Clarifier application — $10
For opening/closing
- Cover cleaning — $35
- Winterizing chemicals — $45
- Equipment inspection — $50
- Safety cover installation — $75
For repairs
- Rush service — $50
- Extended warranty — $40
- Disposal fee — $25
General
- Filter cleaning — $35
- Tile scrubbing — $40
- Deck wash — $75
- Water testing report — $15
Managing upsells
Editing
Click any upsell to change its details. Changes apply to new bookings.
Reordering
Drag and drop to change the order. Put your most popular or profitable upsells first.
Deleting
Remove upsells you no longer offer. This doesn't affect existing bookings.
Tips for effective upsells
Price appropriately
Upsells should feel like easy additions, not major decisions. $15-50 is the sweet spot for most.
Be specific
"Extra chemicals" is vague. "Shock treatment for cloudy water" tells the customer exactly what they're getting.
Limit options
Three to five upsells is plenty. Too many choices leads to decision paralysis.
Match to services
Don't show irrelevant upsells. Filter cleaning with a cleaning service makes sense. Pool cover installation with a repair visit might not.
Track performance
See which upsells get selected. Double down on winners, remove ones nobody wants.
Upsells vs. separate services
Use upsells for small add-ons that complement a main service. If something is substantial enough to be booked alone, make it a separate service instead.
Upsell: Extra chemicals ($25) added to a cleaning visit
Service: Chemical balance service ($75) booked on its own