1. Introduction

PoolFlow LLC ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking platform ("Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide, including:

Account Information: Name, email address, phone number, password
Business Information (Contractors): Business name, address, service offerings, pricing
Booking Information (Customers): Service address, pool details, scheduling preferences
Payment Information: Credit card details (processed securely by Stripe)
Communications: Messages, support requests, feedback

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, features used, time spent on the Service
Location Data: General location based on IP address; precise location for service addresses
Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information from:

Stripe: Payment verification and transaction data
Mapping Services: Address validation and satellite imagery
Analytics Providers: Aggregated usage statistics

3. How We Use Your Information

We use collected information to:

Provide, maintain, and improve our Service
Process bookings and payments
Send booking confirmations, receipts, and service notifications
Communicate with you about your account and our Service
Respond to your requests, questions, and support needs
Detect, prevent, and address fraud, abuse, and security issues
Analyze usage patterns to improve user experience
Comply with legal obligations

4. How We Share Your Information

4.1 With Contractors and Customers

When a Customer books a service, we share their contact information, service address, and booking details with the relevant Contractor. Contractors' business information is visible to Customers using their booking widget.

4.2 With Service Providers

We share information with third-party vendors who assist us in operating our Service:

Stripe: Payment processing
Postmark: Email delivery
Twilio: SMS notifications
Mapbox: Mapping and satellite imagery
Hosting Providers: Data storage and server infrastructure

4.3 For Legal Reasons

We may disclose your information if required by law or if we believe disclosure is necessary to:

Comply with legal process or government requests
Enforce our Terms of Service
Protect the rights, property, or safety of PoolFlow, our users, or the public
Detect, prevent, or address fraud or security issues

4.4 Business Transfers

If PoolFlow is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for longer periods for legitimate business purposes or as required by law, including:

Transaction records for accounting and tax purposes
Communications related to disputes or legal matters
Aggregated, anonymized data for analytics

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (HTTPS/TLS)
Secure password hashing
Regular security assessments
Access controls limiting employee access to personal data
PCI-compliant payment processing through Stripe

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights and Choices

7.1 Account Information

You can review and update your account information by logging into your account settings. You may also contact us to request access to, correction of, or deletion of your personal information.

7.2 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email. Note that you may still receive transactional emails related to your bookings and account.

7.3 Cookies

Most web browsers accept cookies by default. You can usually modify your browser settings to decline cookies, but this may affect your ability to use certain features of our Service.

7.4 Do Not Track

Our Service does not currently respond to "Do Not Track" signals. However, you can usually choose to set your browser to remove or reject cookies.

8. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect and how it's used
Right to request deletion of your personal information
Right to opt out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at [email protected].

10. International Users

Our Service is operated in the United States. If you are located outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States where our servers are located.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

PoolFlow LLC
Email: [email protected]